Safety
Safety and moderation
My Case is one-to-one live practice between students. There is no tolerance for abusive behaviour or objectionable content, and every report is reviewed by a person.
Report someone
In the app, open the person's profile card, or the session you are in, and choose Report. You can report from inside a live session as it happens. A report tells us who, which session, and why; you can add anything else in your own words. The person you report is not told who reported them.
Reasons you can choose: harassment, hate speech, sexual content, threats, spam, impersonation, other.
Block someone
Choose Block on any profile card. A block works both ways immediately: they disappear from every list you see — who is free to case now, connections, group rosters, invitations — and you disappear from theirs. Any existing connection between you is removed. You can lift a block you placed at /safety/blocked.
What we do about it
Reports are reviewed and acted on within 24 hours. Content that violates the Terms of Service is removed and the account responsible may be suspended or terminated without notice.
Contact a human
If you cannot use the in-app controls — including if you no longer have an account — email safety@mycase.study. Include the other person's name and, if you have it, the date of the session.
Emergencies
If you believe someone is in immediate danger, contact your local emergency services first. Then tell us, so we can act on the account.